How can I avoid sounding patronising when I need to tell a customer they’re wrong? To see this page, you'll need to be logged in and have access to the Ultimate Customer Service Training Programme course. Username or E-mail Password Remember Me Forgot Password
How can I use my VISUAL communication if I work on the ‘phone all day? To see this page, you'll need to be logged in and have access to the Ultimate Customer Service Training Programme course.
What if a customer is being verbally abusive – can I just terminate the call? To see this page, you'll need to be logged in and have access to the Ultimate Customer Service Training Programme course.
