To demonstrate how this programme is going to make a significant difference to your service culture here’s a free taster of one of our most popular UCSTP modules – it’s part of our Managing Difficult Conversation” series entitled the ‘Tape Technique’.

The Tape Technique focuses on those situations when we have some bad news to share with a customer or colleague – it’s a clever little strategy that uses reverse psychology by focusing on the good news FIRST whenever we’ve got a little bit of bad news to deliver.

We trust this video resonates with you and gives you greater insight into just how quickly and easily your people will be able to swipe and deploy these strategies into their daily conversations.  

Ready to get started?  Just click the button below and take that first step to becoming a real Purple Cow who truly stands out in your field.