The Ultimate Customer Service Training Programme
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Recommended Reading

24/01/201706/04/2017 DavidCrossAdmin
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Module 16: Active Listening – the 4th Communication Skill
Module 8: Follow the UPOD Rule!

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Current Course Progress

Section 3 Summary and Conclusion-
Module 1 Summary of the 21 Keys to Success  
Module 2 Develop your own Personal Action Plan (PAP)  
Module 3 Recommended Reading  
Module 4 Way Forward / Next Steps  
Module 5 About FIT and Marie Cross, Your Workshop Leader  
Module 6 Certificate of Achievement  
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